Privacy Policy – MoScale
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Privacy Policy

Last updated: April 20, 2026

1. Who we are

Our website address is: https://moscale.shop. This website and online store are operated by MoScale.

2. What personal data we collect and why

During your visit and purchase process

While you visit our site, we will track:

  • Products you have viewed: We will use this to, for example, show you products you have recently viewed.
  • Location, IP address and browser type: We will use this for purposes like estimating taxes and shipping costs.
  • Shipping address: We will ask you to provide this so we can estimate shipping costs before you place an order, and to ship your order anywhere in the world!

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, and payment details. We will use this information to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have (such as tax calculations).
  • Send you promotional messages (only if you choose to receive them).

Comments and Reviews

When visitors leave comments or product reviews on the site, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public. Gravatar privacy policy: https://automattic.com/privacy/.

Media

If you upload images to the website (for example, in a product review), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from those images.

3. Use of Cookies

We use cookies to track shopping cart contents while you browse our site. Additionally:

  • Comments: If you leave a comment, you can choose to save your name, email and website in cookies so you do not have to fill them in again. These last for one year.
  • Accounts: If you have an account and you log in, we will set a temporary cookie to determine if your browser accepts cookies. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
  • Editing: If you edit or publish a review, an additional cookie will be saved which expires after 1 day.

4. Who we share your data with

To offer you our service worldwide quickly and securely, we share information with trusted third parties or infrastructures:

  • Hosting (VPS) and CDN: Our main server (VPS) is provided by Aliyun (Alibaba Cloud) and is physically located in Hong Kong. In addition, we use a Content Delivery Network (CDN) with nodes distributed around the world. This means that your connection, IP address, and browsing data may be temporarily routed through servers located in your country or region to load the page faster.
  • Our Team: Shop administrators and managers have access to your order information and customer data to help complete shipments and provide you with support.
  • Payment Gateways (Stripe and PayPal): We do not store your card numbers on our servers. When processing payments, your data is sent securely and encrypted to PayPal or Stripe. This includes information required to process the payment and billing information.
  • Logistics and Customs: We share your name, address, and order details with transport companies and relevant customs authorities in order to deliver your package to your country of destination.
  • Spam Services: Comments may be checked through an automated spam detection service. If you request a password reset, your IP address will be included in the email.

5. How long we retain your data

  • Order and billing information: We will retain this information for 7 years to comply with our tax and accounting obligations.
  • User accounts: For users who register, we store the personal information they provide in their profile. You can see, edit, or delete your personal information at any time (except for the username).
  • Comments: The comment and its metadata are retained indefinitely.

6. International Data Transfers

By operating with a company and servers hosted in Hong Kong, but with global reach, your information will be processed and stored in Hong Kong, and temporarily in transit outside of your country of residence. We ensure that any data transfer complies with strict privacy policies, utilizing providers (such as Aliyun, Stripe, or PayPal) that guarantee the highest standards of security and encryption.

7. Minors’ Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you can contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

8. Contact and Your Rights

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you (such as requesting an exported file of your data or requesting that we delete it), please email us at info@moscale.com or contact us at Room D5, 5/F, King Yip Factory Building, No. 59 King Yip St, Kwun Tong, Kowloon, Hong Kong. For the purposes of applicable data protection law, we are the data controller of your personal information.