Last updated: April 20, 2026
1. General Information
This website is operated by MoScale. Throughout the site, the terms “we”, “us” and “our” refer to MoScale. We offer this website, including all information, tools and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
2. Products and Prices
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device monitor’s display of any color will be accurate.
- Prices: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time.
- Errors: Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions and availability. We reserve the right to correct any errors or to cancel orders if any information in the Service is inaccurate.
3. Shipping, Customs, and International Taxes
Our store ships worldwide. To facilitate your shopping experience, our general policy is governed by the following points:
- Taxes included (DDP): For most standard orders and destinations, we manage shipping under the Delivered Duty Paid (DDP) method or collect the applicable taxes at checkout (for example, VAT for shipments to the European Union). This means that, generally, you will not have to pay additional charges upon receiving your package.
- Exceptions and special cases: If you request a specific express shipping method, make purchases as a business/commercial entity, or if your destination country has exceptional customs regulations, the shipment may be made with you assuming the responsibility for importation. In these exceptional cases, you will be responsible for any duties, local taxes, or clearance fees required by customs authorities. If this is your case and you have any questions, please contact us before placing the order.
- Customs holds: We are not responsible for delays caused by customs departments or border inspection agencies in the destination country.
4. Payments and Billing
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card/PayPal account, and/or orders that use the same billing and/or shipping address.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, so that we can complete your transactions and contact you as needed.
5. Third-Party Tools and Links
We may provide you with access to third-party tools (such as payment gateways or shipment tracking systems) over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties of any kind. Third-party links on this site may direct you to websites that are not affiliated with us, and we are not responsible for evaluating their content or accuracy.
6. Prohibited Uses
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any applicable international, national, or local regulations, rules, or laws; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to submit false or misleading information; or (e) to upload or transmit viruses or any other type of malicious code. We reserve the right to suspend your use of the Service for violating any of the prohibited uses.
7. Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. In no case shall MoScale, our directors, affiliates, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including loss of profits or data, arising from your use of the service or any product acquired using the service.
8. Indemnification
You agree to indemnify, defend, and hold harmless MoScale and our affiliates, partners, directors, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.
9. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (Hong Kong S.A.R.), without giving effect to any principles of conflicts of laws. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
10. Changes to the Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
11. Contact Information
If you have any questions about these Terms of Service, please send us an email at info@moscale.com or contact us by mail at Room D5, 5/F, King Yip Factory Building, No. 59 King Yip St, Kwun Tong, Kowloon, Hong Kong.